1. What products do you sell?
We offer lunch boxes, food containers, and related meal storage products for everyday use.
2. Do you offer subscriptions?
No. All products sold through bitesafe.net are one-time purchases. We do not offer recurring subscriptions or automatic recurring charges.
3. Where do you ship?
We currently ship orders within the United States only.
4. How long does order processing take?
Orders are generally processed within 1 business day after successful payment confirmation.
5. How long does shipping take?
Shipping generally takes 3–7 business days after order processing. The estimated total delivery timeframe is approximately 4–8 business days.
6. Do you provide tracking information?
Yes. Tracking information will be provided when available after your order has been shipped.
7. What is your return period?
Eligible products may generally be returned within 30 calendar days of delivery, provided they meet our return conditions.
8. What if my order arrives damaged or incorrect?
Please contact us within 7 calendar days of delivery at [email protected]. Please include your order number and photos of the issue when applicable.
9. Who pays for return shipping?
For defective, damaged, or incorrectly shipped products caused by our error, we generally cover reasonable return shipping costs. For customer-requested returns, the customer is generally responsible for return shipping costs.
10. When will I receive my refund?
After an approved return is received and inspected, we generally process the refund within 3–5 business days. Your bank or payment provider may require additional time to post the refund.
11. How can I contact BiteSafe LLC?
You can contact us at:
Email: [email protected]
Address:
2405 REDWOOD ST
ANCHORAGE, AK 99508