At BiteSafe LLC, we want customers to have a straightforward shopping experience. This Return & Refund Policy applies to purchases made through bitesafe.net.
1. Return Period
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the item should generally be unused, undamaged, and in its original condition with original packaging where applicable.
2. Non-Returnable Conditions
Products that have been used, damaged, modified, or otherwise show signs of use may not be eligible for return or refund.
For food-contact products such as lunch boxes and food containers, customers should ensure that products remain unused if they intend to request a return.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery.
Please provide your order number and clear photographs of the issue when applicable.
After reviewing the situation, we may provide a replacement, exchange, or refund as appropriate.
For issues caused by our error, we will generally cover reasonable return shipping costs.
4. Return Shipping Costs
For defective, damaged, or incorrectly shipped products caused by our error, BiteSafe LLC will generally cover reasonable return shipping costs.
For returns due to personal preference, ordering the wrong product, or other customer-related reasons, the customer is generally responsible for return shipping costs.
5. Refund Processing
Once an approved return is received and inspected, we generally process the applicable refund within 3–5 business days.
Refunds are normally issued to the original payment method used for the purchase.
After the refund is processed, the customer’s bank or payment provider may require additional time before the funds appear in the account.
6. How to Request a Return
Before sending any product back, please contact us at:
Please include your order number and the reason for your return.
Customers should wait for return instructions before shipping products back.
7. Contact Information
BiteSafe LLC
2405 REDWOOD ST
ANCHORAGE, AK 99508
Website: bitesafe.net
Email: [email protected]